SubscriptionFlow App User Guide

Contents

• Step 1 — Complete the Onboarding Form
• Step 2 — Add Product Subscription Options
• Step 3 — The Subscription Widget on Product Pages
• Step 4 — The Customer Portal (Manage Subscriptions)
• Step 5 — Give Collaborator Access to the SubscriptionFlow Team

After installing the SubscriptionFlow App from the BigCommerce App Marketplace, open it from your BigCommerce control panel sidebar under Apps → SubscriptionFlow App, then follow the steps below.

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Step 1 -Complete the Onboarding Form

The first time you open the app, you'll be redirected to the Onboarding page. Completing this one-time form creates your SubscriptionFlow workspace automatically.

1.1 Fill in the Onboarding Form

The onboarding form collects the following information:

• Company Name: Your business name. This is used to generate your workspace domain (e.g., "mycompany" becomes "mycompany.subscriptionflow.com").
• Full Name: Your personal name for the account.
• Email: Your email address for notifications and account access.
• Password: Your account password (must be at least 8 characters).
• Currency: Your primary business currency.
• Country: Your business country location.

Figure 1: Onboarding form showing all required fields for account setup

1.2 Submit — Your Workspace Is Created

After filling in all required fields, click Submit. The system will:

• Validate your information
• Create your workspace account
• Generate your workspace domain
• Provision your subscription management environment

You'll then see a success screen with your unique workspace link. Once it's ready, copy your workspace URL and log in using the email address and password you provided during onboarding. After logging in, you'll be taken to your dashboard.

Figure 2: Success screen showing your workspace link after the workspace is created

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Step 2 -Add Product Subscription Options

Now turn your products into subscription products by adding a subscription option (a plan) to them from inside the app.

1. In the app, open the Products with Subscriptions tab.
2. Click Add Product and search for / select the BigCommerce product you want to sell on subscription.
3. Choose a Discount Type — Percentage off or Amount off.
4. Add one or more delivery frequencies (for example, every 1 month or every 3 months) and set the discount for each.
5. For a variable product (one with variants), each variant is priced from its own price. You can also untick any variant to leave it as a one-time-only product (no subscription for that variant).
6. Click Save. The app creates the matching plans in SubscriptionFlow and adds the subscription purchase option to the product.

Figure 3: Configuring a subscription option (discount type, frequencies, and variants) inside the app

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Step 3 -The Subscription Widget on Product Pages

The SubscriptionFlow Widget displays subscription options directly on your product pages, so customers can choose a subscription plan and delivery frequency while viewing a product.

3.1 Verify the Widget

1. Open the storefront page of a product.
2. You should see a Purchase Option block with a Subscribe & Save choice and the delivery frequencies you set up.
3. Select a frequency and add the product to the cart — the discounted subscription price is applied automatically.

Figure 4: The SubscriptionFlow Widget showing Subscribe & Save options on a product page

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Step 4 -The Customer Portal (Manage Subscriptions)

The SubscriptionFlow customer portal lets your customers manage their subscriptions — pause, cancel, update, and view invoices — directly from your storefront after they sign in.

4.1 Add a Link So Customers Can Find It (Optional)

The page works out of the box; you may want to make it easy to reach by adding a link to it in your storefront navigation.

1. In your BigCommerce control panel, go to Storefront → Web Pages to confirm the Manage Subscriptions page exists.
2. Add a menu/footer link pointing to /manage-subscriptions so signed-in customers can open the portal easily.

Figure 5: The Manage Subscriptions page where customers manage their subscriptions

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Step 5 -Give Collaborator Access to the SubscriptionFlow Team

To let our team help with setup, troubleshooting, or theme adjustments (for example, widget placement), add the SubscriptionFlow developer as a user on your BigCommerce store. You stay in full control and can change or remove this access at any time.

5.1 Add the SubscriptionFlow Developer as a User

1. Log in to your BigCommerce control panel as the store owner (or a user who has permission to manage users).
2. From the left sidebar, go to Settings → Users.
3. Click + Create user.
4. In the Email field, enter: developer@subscriptionflow.com
5. Make sure the User Status is set to Active.
6. Under User Role, select Store Administrator so our team can access the app, products, and theme files needed to support your setup.
7. Click Save. BigCommerce sends an invitation email to developer@subscriptionflow.com.
8. Let us know you've sent the invite by emailing onboarding@subscriptionflow.com with your store name and store URL, so we can accept it and get started right away.

Figure 6: Adding developer@subscriptionflow.com as a user in the BigCommerce control panel

5.2 What Happens Next

• Our developer accepts the invitation and gains access to your store control panel.
• The user appears in your Settings → Users list, where you can see their status at any time.
• Once our work is complete, you can edit the user's permissions or delete the user from the same Users page.

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Support

If you need help at any step, email onboarding@subscriptionflow.com or reach out to the SubscriptionFlow App support team from your account dashboard.

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BigCommerceSubscriptionsSubscriptionFlowQuick Start

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