Staff Notifications

In SubscriptionFlow, staff notifications are designed to keep both system users and internal teams informed about important account and subscription activities. These notifications ensure that administrators, staff members, or users with access to the system are automatically updated about user invitations, password resets, and subscription-related events. By automating these alerts, SubscriptionFlow helps your team stay aligned without requiring manual intervention.

Instead of relying on manual updates, SubscriptionFlow automates these staff notifications, improving internal communication and reducing delays in critical account handling.

The Staff Notifications section includes four key configurations:

• New User Invitation – Sends a link to set up a password when a new user is invited to SubscriptionFlow.

• Forget Password for Users – Sends a password reset link to users who request to recover their accounts.

• Subscription Created (Staff Alert) – Informs a staff user about the creation of a new subscription.

• Subscription Status Has Changed (Staff Alert) – Notifies staff members whenever the status of a subscription changes.

New user invitation and Forget password configurations remain turned on by default since, they will help users to create their password and inorder to retrieve their account incase, they forgot their password through link in the email. 

To use staff notifications, follow the following steps:

1. Login to your SubscriptionFlow account.

   

2. Click on the Settings button at the top right of the webpage to open Administration Settings.

   

3. Select Email Notification under the email settings menu.

   

4. Click on the More section in the top header and choose Staff Notifications.

   

5. Below is the list of all automated notifications that exist in SubscriptionFlow emails for staff.

   

6. For each notification, there exists an Edit button on the right side of the configuration row. Clicking this opens a form that allows you to edit the content of the email. The first two configurations exists by default and can't be altered. 

   

7. Click on the edit button on the bottom two confgurations to review or change any field.

   

    

8. Apply conditional filters to narrow which customers to send staff notifications based on selection of specific module, field, condition and value.

   

9. Click on Save button to save these settings for every notification in the future.

   

10. To activate notifications, click on the toggle button on the right side of the row, Once enabled, a success notification will appear in the top right of the webpage.