Refund

Refunds represent the amount of money returned to customers for various reasons such as service issues, cancellations, billing errors, or customer dissatisfaction. Tracking refunds helps businesses understand customer behavior, identify product or service gaps, and maintain accurate financial records.

The Refunds Report gives you a clear view of all refunded transactions over a selected period. It helps you monitor the volume and value of refunds and their impact on your overall revenue.

For example,

• If your business processed $15,000 in transactions during a month and issued $1,200 in refunds, the Refunds Report will show the total refund amount against the specific month in which the refund was issued. 

To view your Refund report on your Subscription Flow account, follow these steps:

1. Login to SubscriptionFlow to access your admin dashboard. Then click on 'Reports' in the left-hand side panel.

    

2. You will be redirected to the Reports Page.

    

3. Next, click on ‘Refunds Report’ under the ‘Cash’ category.

    

4. This will take you to the Refunds Report page.

    

5. Hover over the graph to see monthly refund values.

    

6. Scroll down to view detailed records of total refunds each month in a year in tabular form.

    

7. Click on “Customize report” in the top left corner to apply date range filter and to group values based on months or years. 

    

8. To download this data, click on ‘CSV’ at the top right corner of the screen.